FAQs

FAQs - Frequently Asked Questions

Do we have to charge the KinderGlo before using the first time?

No, your KinderGlo should arrive with its battery already charged. The amount of charge may vary, but it is advisable to use the nightlight until the battery runs out before recharging it for the first time. Please note that it should take approximately 10 hours to recharge a completely dead battery.

When I plug in the charging base, the LED indicator light flashes green, then red, then off. Is that OK?

Yes, this is a self-test process that indicates that the charger is working correctly.

How do I know if the KinderGlo is charging?

When the KinderGlo lamp is placed on the charging base, the LED indicator light on the base will light glow red to indicate that the lamp is charging.  When the battery has been fully charged, the indicator light will turn to green.

If the LED indicator light does not come on when the lamp is placed on the base, this may indicate a lack of connection between the lamp and the charger. Please try cleaning the metal contacts on the bottom of the KinderGlo lamp and on the blue charging base. This can be done using a Q-tip or cotton swab and a very small amount of rubbing alcohol.

Please also check the metal pins on the charger and the bottom of your lamp for damage.

How often should I recharge the battery?

As with any rechargeable battery, the KinderGlo will have the longest battery life if you let the battery deplete completely between charges and then fully charge it again before use.

Can I use the KinderGlo on the charger as a table lamp?

The KinderGlo was designed to be a portable, battery-powered LED light and functions best if fully charged then allowed to be used off of the base until recharging is needed. Leaving the KinderGlo powered on while the charger may drastically decrease battery life.

The KinderGlo light will function normally in cycle or constant mode for a number of hours longer than if used off of the charging base, however, it will have a flicker in the light as the battery discharges and then slowly fade and act erratic as the battery goes dead. If you lift the light the lamp from the charger, allow the battery to deplete completely, replace the lamp on the charger and allow it to fully recharge, the KinderGlo should work normally again.

We do make a table lamp with color changing and a unique ‘tap to change settings’ feature.  See KinderGlo Teddy Bear Table Lamp

How do I set the light color and timing on the KinderGlo nightlight?

Both the light color and the timer are controlled using the light button on the bottom of the KinderGlo lamp. For additional instructions, please review our Set Up and Use Guide or view our video.

Can I charge any KinderGlo character on any KinderGlo charging base?

Yes, KinderGlo nightlight characters are interchangeable with any KinderGlo charging base.

My KinderGlo does not seem to be charging. What should I look for?

First, remove the KinderGlo lamp from the charger. Unplug and plug the KinderGlo charger back in while watching the charger indicator LED light. The indicator light on the charging base should flash green, then red, then off. If this does not happen, it is likely that charger is no longer working.

If the charger performs its self-test correctly, then when you set the lamp back on the charger the indicator should glow red to indicate that the lamp is charging.

If the charger LED does not light red, you can you try cleaning the metal contacts on the bottom of the KinderGlo lamp and on the blue charging base. This can be done using a Q-tip or cotton swab and a very small amount of rubbing alcohol.

On the charging base itself, there are two small metal pins that stick up to connect with the lamp. Please also check to make sure that both of these pins are still springy and have not been bent or damaged.

Lastly, you can try the reset button on the light. This is a small hole on the bottom of the lamp near the on/off button that can be pressed with a paperclip or the point of a pencil.

If this does not help, please contact us at hello@kinderglo.com.

What should I do if there was a mistake with my order or if I have some other question?

Please e-mail us about your experience at hello@kinderglo.com or use the Contact us form. If you are contacting us regarding a return or replacement, please include a copy of your receipt or order confirmation and the 4-digit batch code that appears on the bottom of your KinderGlo lamp.