At KinderGlo, we realize sometimes things happen and you may need some help.

We are committed to making your experience with our nightlights a memorable one. If things are not right or something is not working, please review our Set Up and Use Guide and our Frequently asked Questions – FAQ below, and if the smile does not return to your little one’s face, feel free to contact us at: hello@kinderglo.com.

FAQ

Do we have to charge the KinderGlo before using the first time?

No. As with any battery powered device, the KinderGlo will work for some period of time until the battery is exhausted. Feel free to play and enjoy until the battery is empty. If you have time to allow a full charge, it will simply assure the longest use time possible.

How do I know if the KinderGlo is charging?

On the Charging Base, directly above the KinderGlo logo there is a light. If the red light comes on when your KinderGlo character is set on the base, it is charging.

The red light never seems to turn green but it has charged for several hours. Is this OK?

Yes. As long as the red light comes on when your KinderGlo is set on the base, it is charging. We are seeing some units that are fully charged but the green light is not turning on. This is perfectly fine and will not harm anything.

How do I set the light color of and timing on the KinderGlo nightlight?

There is a single button on the base of the unit allowing you to sequence through the available colors and holding the button down for 3 seconds toggles between the 30 minute timer and continuously on. (The entire use guide can be viewed here.)

How long should the battery in the KinderGlo nightlight last?

The battery is rated for 500+ full charge and discharge cycles. Under normal use, it should last for years.

Can I charge any KinderGlo character on any KinderGlo charging base?

Yes, the KinderGlo nightlight characters are interchangeable with any KinderGlo charging base.

What is the warranty on the KinderGlo Nightlight?

Please see our warranty statement.